Refunds and Returns

Refunds and Returns

Your satisfaction and opinions matter to us here at PEGGYMATIC, which is why we offer a simple, no hassle refunds & returns with our…

100% Money Back Guarantee*

We do this because we completely believe you will love our products but if for some reason you are not entirely satisfied with your purchase – within 14 days from the date you received it – simply let us know and we will issue you a full refund (less shipping).

All we ask is that you let us know what the issue was so that we can continue to improve our products.

Refund & Returns Policy

Last Updated October 1, 2019

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange (less shipping).  Please see below for more information on our refund and return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be returned in the original packaging.

Return Process

To return an item, please email customer service at


K.Bakkalkoy Mah. Nartanesi Sok.1/1 B Blok No:1
Atasehir / Istanbul - TURKEY

Please note, you will be responsible for all return shipping charges


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at  to arrange a refund or exchange.

Still have questions – Contact us

If you have any questions on how to submit your refund request or would like to check on the status of your refund, please email us at or reach out to us via our contac us form.

*All refunds are subject to approval by PM Pet Market Ltd to protect against fraudulent activities. PM Pet Market Ltd will have sole discretion to award all refunds .